Average people see customer service as a way to pay the bills. The best see it at a means to improve the world.
Last year I was in a dull hotel in the UK, only made duller by the business conference that I was attending. While the hotel claimed to be an “experience” it was a “facility” and felt as if a group of ‘Dementor’s from Harry Potter were retained to keep it extra specially soulless.…Continue
Added by Bernie J Mitchell on May 22, 2011 at 9:45 — No Comments
The heritage sector of the built environment industry provides products and services to some of our most precious buildings and other built assets. From world-famous listed buildings to modest residential properties subject to conservation area constraints, the owners and managers of hundreds of thousands of buildings are keen to preserve their appearance and period features.…Continue
Added by Paul Wilkinson on May 10, 2011 at 13:00 — No Comments